1. Who we are
This website (the “Site”) and the pulse-grid Hospital Management System (the “Service”) are owned and operated by PULSE-GRID, a Sole Proprietorship owned by Mukund Tyagi, having its principal place of business at 4th Floor, E279, Industrial Area, Phase 8A, Sector 75, Mohali, Punjab 160055, India (“we”, “us”, “our”). You can reach us at mukund@pulse-grid.app.
By accessing the Site, requesting a demo, or subscribing to the Service, you (“you”, the “Customer”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site or the Service.
These Terms are an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical or digital signature.
2. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. If you use the Service on behalf of a hospital, clinic, or organisation, you represent that you are authorised to bind that entity to these Terms.
3. The Service
pulse-grid is a software-as-a-service Hospital Management System that may include OPD/IPD management, pharmacy and laboratory modules, billing and GST invoicing, WhatsApp-based patient communication, AI-assisted insights, and document generation (such as medical certificates and discharge summaries). The exact modules available to you depend on the plan you subscribe to.
We may add, modify, or discontinue features from time to time to improve the Service. We will make reasonable efforts to notify you of material changes that affect your use.
4. Demo requests and accounts
When you submit a demo request, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials issued to you and for all activity that occurs under your account. Notify us immediately of any unauthorised use.
5. Customer data and your responsibilities
The Service is used to process data relating to your patients, staff, and operations (“Customer Data”). As between you and us, you own and are responsible for your Customer Data. You confirm that:
- you have obtained all necessary consents and have a lawful basis to collect, store, and process the Customer Data (including patient health information) through the Service;
- you will use the Service in compliance with all applicable laws, including the Clinical Establishments Act, medical-council regulations, and data-protection laws such as the Digital Personal Data Protection Act, 2023;
- you will not upload unlawful, infringing, or harmful content, and will not use the Service to send unsolicited communications in violation of telecom or messaging regulations.
We act as a data processor / data fiduciary’s service provider in respect of Customer Data and process it on your instructions, as described in our Privacy Policy.
6. Acceptable use
You agree not to:
- reverse engineer, decompile, copy, resell, or sublicense the Service except as expressly permitted;
- interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorised access to it;
- use the Service for any unlawful, fraudulent, or abusive purpose, or in a manner that infringes the rights of others.
7. Fees, billing and taxes
Subscription fees, billing cycles, and the modules included are as set out in your order or as quoted to you, and as described on our pricing page. Unless stated otherwise, all fees are exclusive of Goods and Services Tax (GST) and other applicable taxes, which will be charged additionally at the prevailing rate. Fees are payable in Indian Rupees (INR).
We may revise pricing on renewal with prior notice. Refunds and cancellations are governed by our Refund & Cancellation Policy.
8. Intellectual property
The Service, the Site, and all related software, designs, logos, and content (excluding Customer Data) are the property of PULSE-GRID or its licensors and are protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription term. No other rights are granted.
9. Third-party services
The Service integrates with third-party providers (for example, WhatsApp / Meta for messaging, hosting and database providers, and email providers). Your use of those features may be subject to the third party’s own terms. We are not responsible for third-party services outside our control.
10. Disclaimers
The Service is a software tool to assist hospital administration and record-keeping. It does not provide medical advice, diagnosis, or treatment, and must not be relied upon as a substitute for the professional judgement of a qualified medical practitioner. Documents generated by the Service (including medical certificates and discharge summaries) are the responsibility of the issuing clinician. See our full Disclaimer.
Except as expressly stated, the Service is provided on an “as is” and “as available” basis without warranties of any kind, to the maximum extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by applicable law, PULSE-GRID shall not be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or in connection with the Service shall not exceed the total fees paid by you to us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Indemnity
You agree to indemnify and hold harmless PULSE-GRID and its proprietor from any claims, damages, or costs arising out of your breach of these Terms, your Customer Data, or your use of the Service in violation of applicable law.
13. Suspension and termination
We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or use the Service in a way that poses a security or legal risk. You may stop using the Service at any time; cancellation and any refunds are handled per our Refund & Cancellation Policy. On termination, we will make your Customer Data available for export for a reasonable period before deletion, unless law requires otherwise.
14. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you may have, the courts at Mohali, Punjab, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Service.
15. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16. Contact us
For any questions about these Terms, contact us at:
PULSE-GRID
4th Floor
E279, Industrial Area, Phase 8A, Sector 75
Mohali, Punjab 160055, India
Email: mukund@pulse-grid.app
Phone: +91 62838 03684