Terms & Conditions

These terms govern your use of the PulseGrid mobile app. By using the app you agree to them.

1. Eligibility & accounts

The app is for staff authorized by a hospital or clinic that licenses PulseGrid. You may use it only with an account your hospital has approved, and you are responsible for activity under your login. Access is granted and revoked by your hospital’s administrators.

2. Licence

We grant you a limited, non-exclusive, non-transferable licence to use the app for your work, subject to these terms.

3. Acceptable use

• access only the data your role permits, and only for legitimate clinical or operational purposes;
• do not share your login, bypass access controls, or misuse patient information;
• follow your hospital’s policies and applicable law, including data-protection and medical-record rules.

4. Data ownership

Patient, clinical, and operational records entered through the app belong to your hospital. PulseGrid processes them on the hospital’s behalf; see the Privacy Policy.

5. Not a medical device

PulseGrid is an administrative and record-keeping tool. It is not a medical device and does not provide medical advice, diagnosis, or treatment decisions. Clinical judgment remains with qualified professionals.

6. Pulse AI

Where your hospital enables it, Pulse AI answers questions about your hospital’s own records. By using it you accept the following, which are also shown to you in the app before first use.

• It reads live records. Your question and the records retrieved to answer it are sent to a third-party AI provider (OpenAI) to produce the answer. See the Privacy Policy.
• Answers are not authoritative. Figures, summaries and lists may be incomplete or wrong. Check the underlying register or bill before reporting, billing, discharging, or filing anything on them.
• Not medical or legal advice.Nothing it produces is a clinical opinion, a diagnosis, or a compliance ruling. Clinical decisions stay with the treating doctor, see “Not a medical device” above.
• Actions are yours. Where the assistant can prepare a record, nothing is created until you confirm it, and it is recorded against your login.
• Chats are stored against your login and may be accessed by us for support and audit.

You remain responsible for anything you act on or file. Pulse AI is provided on the same “as is” basis as the rest of the app.

7. Availability

We aim to keep the app available but do not guarantee uninterrupted service, and we may update or change features.

8. Disclaimers & liability

The app is provided “as is”. To the extent permitted by law, PulseGrid is not liable for indirect or consequential losses, and our total liability is limited as set out in the agreement with your hospital.

9. Termination

Your access ends when your hospital removes it or its licence ends. We may suspend access for breach of these terms. You can delete your own account at any time — see the Account & Data Deletion page.

10. Governing law

These terms are governed by the laws of India, without regard to conflict-of-laws rules.

11. Changes to these terms

We may update these terms. Continued use after a change means you accept it.

12. Contact

PulseGrid — vishal@pulse-grid.app.