1. Introduction
PULSE-GRID (“we”, “us”, “our”), a Sole Proprietorship owned by Mukund Tyagi, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard personal data when you visit our website or request a demo of the pulse-grid Hospital Management System (the “Service”).
This policy is published in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. The data we collect
Information you give us
When you submit a demo request through this website, we collect:
- your name;
- your hospital or organisation name;
- your phone number;
- your email address.
Information collected automatically
For security, fraud prevention, and to keep a record of consent, we automatically log your IP address and browser user-agent at the time you submit a request. We do not currently use third-party advertising or analytics cookies on this website — see our Cookie Policy.
Customer Data within the Service
If you become a customer, the Service processes data about your patients, staff, and operations (“Customer Data”) on your behalf. For that data, you are the Data Fiduciary and we act as your Data Processor, handling the data only on your documented instructions. This website Privacy Policy primarily covers data collected about website visitors and prospective customers.
3. Why we use your data (purposes)
- to respond to your demo request and contact you about it;
- to provide quotes and information about the Service;
- to set up and administer your account if you sign up;
- to send service-related communications;
- to maintain security, prevent misuse, and keep records of consent;
- to comply with applicable legal and tax obligations.
4. Legal basis and your consent
Under the DPDP Act, we process your personal data on the basis of the consent you give when you voluntarily submit the demo form, and for the legitimate uses permitted by law. By submitting the form, you consent to the processing described in this policy. You may withdraw your consent at any time (see “Your rights” below); withdrawal does not affect processing already carried out.
5. How we share data
We do not sell your personal data. We share it only with:
- Service providers (Data Processors) who help us run the Site and Service — for example, our database/hosting provider (Supabase), our email-delivery provider, and our messaging provider (WhatsApp / Meta) where relevant — under appropriate confidentiality and data-protection obligations;
- Authorities where required by law, regulation, court order, or to protect our legal rights.
Where data is transferred to or stored on servers outside India, we take reasonable steps to ensure it is protected consistently with this policy and applicable law.
6. Data retention
We retain demo-request data for as long as needed to respond to your enquiry and for our legitimate business and legal record-keeping needs. When the data is no longer required, we will delete or anonymise it, unless a longer retention period is required by law.
7. Data security
We implement reasonable security practices and procedures — including access controls, encryption in transit, and restricted administrative access — to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work to protect your data and review our safeguards regularly.
8. Your rights
As a Data Principal under the DPDP Act, you have the right to:
- access a summary of the personal data we hold about you;
- request correction or updating of inaccurate or incomplete data;
- request erasure of your personal data, subject to legal limits;
- withdraw your consent to processing;
- nominate another individual to exercise your rights in the event of death or incapacity;
- grievance redressal — raise a complaint with us, and escalate to the Data Protection Board of India if unresolved.
To exercise any of these rights, email us at mukund@pulse-grid.app. We will respond within the timelines required by applicable law.
9. Children’s data
This website is intended for business users and is not directed at children. We do not knowingly collect personal data of children through this website without verifiable parental/guardian consent as required by the DPDP Act.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, the contact for privacy questions and grievances is:
Mukund Tyagi (Grievance Officer)
PULSE-GRID
4th Floor, E279, Industrial Area, Phase 8A, Sector 75
Mohali, Punjab 160055, India
Email: mukund@pulse-grid.app
Phone: +91 62838 03684
We aim to acknowledge grievances within 24 hours and resolve them within the period prescribed by law.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised “Last updated” date.